Service

At Your Service
service

You're buying more than just a window or door. You're getting the experience and service of local Austin Pella professionals committed to your satisfaction. We’ll do everything we can to make working with us easy and flexible.

Call 512-339-6601 to schedule a service or complete the form below.

Pella Care Guarantee

Pella Care GuaranteeThe Pella Care Guarantee is available exclusively for replacement customers who purchase and install Pella products through their local Pella Windows & Doors showroom. The Pella Care Guarantee is not available through other retail stores. Pella Certified

Installation is just as important as your windows and doors. That’s why we do more than just protect your new products – we also cover the installation.

Your Pella project is backed by our Pella Care Guarantee – our package of product warranties and installation warranty and service agreement that cover your products and their installation – including labor – for up to 10 years.

Learn more about our Pella Care Guarantee.

For our customers who have purchased windows and doors through one of our showrooms and had them installed by one of our Pella team members, you get the confidence of a replacement job done right,  The Pella Promise.

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Service Information

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    Pella Support

    Limited Lifetime WarrantyGet best-in-class support from Pella. Look up serial numbers, learn more about service visits,   register your products, look for replacement parts and more.

    Visit the Pella Service Center.

    "The price was best for the product, and we did our homework. We are thoroughly satisfied with Pella!"

    Karen, Customer - Austin, TX, Google Review

    "I like to find the best product and best people to work with on renovations and I can definitely recommend this Pella team and the product."

    L.F., Customer - Austin, TX, Google Review

    "Pella Austin was an excellent company to work with. They addressed our needs and exceeded expectations with the quality of their products, workmanship and customer service."

    John P., Customer - Austin, TX, Google Review

    “Pella Austin did an amazing job installing our replacement windows. It makes our 20 year old house look new.”

    David R., Customer - Austin, TX, Google Review

    “Pella Austin has been a pleasure with whom to do business. Their prices, including installation services, were very competitive.”

    Robert E., Customer - Austin, TX, Google Review

    “Great job from start to finish.”

    Billy M., Customer - Austin, TX, Google Review

    “Awesome windows. They are gorgeous and very energy efficient.”

    Charles B., Customer - Austin, TX, Google Review

    “We had our old windows replaced by Pella Windows of Austin and were very pleased with the service and follow up call by the company. James and Jeff did a great job installing and were very professional and courteous!”

    Barbara S., Customer - Elden, TX, Yelp Review

    “I had a door installed and right before I was to leave for the holidays, there was an issue with it locking. With one call, Michael Parkerson made it happen and fixed the door and saved me a lot of stress. Pella has quality employees as well as quality products!”

    Chadwick S., Customer - Austin, TX, Yelp Review

    “Pella windows are legendary, and it's the brand I recommend to my clients! I would recommend Chris and the rest of his team at Pella here in Austin without ANY reservation, which is the reason I took the time to write this review! So rare to get quality and GREAT service anymore...but not with these folks!! :-)”

    Amy K., Customer - Austin, TX, Yelp Review

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