Do I need an in-home consultation? | PRS Blog

Do I need an in-home consultation?

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In-home consultationIf you are considering new windows, you may be overwhelmed with all of the choices. Vinyl or wood, double-hung or casement? There are so many decisions to be made. It’s easy to feel inundated by all of the details, so we’re here to help make your buying process as simple as possible. Doing your research online is a good first step, but don’t discount the importance of having a professional come to your home. An in-home consultation can help you explore all options and get a professional opinion on what will work best for you.

But what will happen during this consultation? How long will it take and what will all be involved? Not all companies operate the same way, but when you schedule an in-home consultation with Pella, you can rest assured that the Pella professionals will make you feel at ease without pushy sales tactics. Pella professionals are transparent about the process. Our goal is to educate homeowners: we want you to understand the window installation process and know what to expect so there are no surprises. Here are the typical steps involved with an in-home consultation:

  • Discovery phase: Review an agenda so you know exactly what to expect during the consultation
  • Walk around: Explore the state of the home’s current windows
  • Demo: Demonstrate features and benefits of Pella products
  • Proposal: Provide a comprehensive quote including financing and cash options

Discovery phase

Discovery Phase

Your designated professional will ask specific questions regarding your vision and goals for completing the project. Are you looking to gain more natural light? Do you feel that they keep your home comfortable? Are you happy with the way your current windows open and operate? Are they easy to clean? We’d like to know your top priorities in order to match you with a product that will help you realize additional benefits of replacing windows and doors. The discovery phase also includes an agenda so you know exactly what to expect during the consultation.

Walk Around

Walk Around

Next, we conduct a “Walk Around” that inspects the home’s current openings.  Your Pella professional will inspect for known and unknown issues that our products and services can help resolve. Sometimes a new product can address an issue you didn’t even realize you had. A physical examination of the home’s structural opening will help determine the best replacement product options.

Demonstration

Demonstration

After a thorough walk around is completed, expect a product demonstration that showcases Pella’s products. Pella provides exceptional value, workmanship, performance, as  a company that has thrived over 90 years of business. This is your opportunity to ask any questions about the product, installation, and warranty.  Pella products offer one of the best warranties in the industry that covers both material and labor by a certified installer.

Proposal

Proposal

A Value Proposal is then built and presented. This proposal will lay out all of the options available for your home.  The proposal will outline each finance offer, promotion, and discount to make sure you understand the proposal and can find a comfortable way to obtain products and services at a price that best fits your needs.

What happens after an in-home consultation?

After the consultation, if you decide to move forward with purchasing your windows from Pella, you will be kept informed while we build your products. Before your windows or doors are manufactured, Pella professionals measure twice and cut once to ensure a smooth installation day occurs.  Your installation date will be scheduled anywhere from 4 to 8 weeks out, depending on product and geography, to ensure that you can plan accordingly. We do our best to keep you informed during every step of the process.

We have an over-arching theme throughout our in-home appointments…it’s called the Pella Promise.  It includes three pillars:

  1. FREE ADVICE WITH AN EXPERT – No matter your style or budget, we’ll help you find the right fit for your home – from the comfort of your home.
  2. NO-MESS, NO-GUESS INSTALLATION DAY – Your home will be in good hands with our installation team led by a Pella Expert Installer(SM). From careful prep to thorough cleanup, they’ll respect your space and even haul away your old windows and doors – all in as little as a day.
  3. COVERAGE YOU CAN COUNT ON – Our package of warranties and service agreement covers your products and their installation – including labor – for up to 10 years. Visit pella.com/pellacare for details.

Pella Promise

Still have questions? Feel free to reach out. We’re happy to discuss any piece of the window replacement process.

See also: Top questions to ask your window installer

Ken Robison

About The Author

Ken has worked in the home improvement industry since 2001. He began selling for the Retail segment of Pella in 2010 in Dallas, TX. Ken and his family moved to Pella, IA when he accepted the Selling Process Manager role at Pella corporate in 2013. He currently works with both Trade and Retail segments for greater sales effectiveness and efficiencies.

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