What to expect during a window consultation - PRS Blog

What to expect during a window consultation

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What to expect during a window consultationYou've made the decision to replace the windows in your home. Replacing your windows could update your home, and potentially help save you money on your home heating and cooling bills.1 But what’s next? A good first step in the process of replacing your windows is setting a window consultation. A sales representative will come to your home, talk with you about your wants and needs, and give you an estimate.

If you’re unsure of what to expect during a window consultation, don't worry. This article will help you prepare. Here are the answers to the most common questions customers have about window replacement consultations.

How long does a window consultation take?

Typically, a sales representative will need about 90 minutes of your time for the consultation. If the consultation is any shorter than that, the rep may not be able to adequately assess your needs to give you an accurate estimate.

What will happen during the consultation?

The sales representative will ask you about what you need or want. He or she will walk around your home with you to see where the replacement windows will go. The sales representative will show you the different design, material and color options available and discuss pricing for each option. The representative will also discuss the different types of installation and tell you what to expect from the installation process.

Meet with the installer to discuss your wants and needs

How should I prepare for the window consultation?

It would be very helpful to the sales representative if you were prepared with some pictures of what you want your new windows to look like. If you cannot provide any pictures, be prepared to describe how you want your new windows to look. It's also a good idea to write down a list of questions that you want to ask the sales rep ahead of time.

Will the rep have a window to show me or do I need to visit a showroom?

The representative should have window samples and color stain samples, so that you can get a good idea of what the windows will look like in your home. Pella understands that only being able to view samples in a showroom does not allow customers to make the most informed decisions about their replacements and how they will look within their home, which is why an in-home consultation is beneficial.

Reviewing materials during a window consultation

How much will my new windows cost?

The prices fluctuate greatly, depending on the type of windows you want, and the type of installation you will get. Your sales representative will be able to give you an accurate estimate. Read more about factors that impact cost.

How long will it take for the sales rep to give me an estimate?

The sales rep will be able to give you a quote at the end of your 90 minute consultation.  It is important that you plan for adequate time for your consultation and not try to cut it short.  That way the sales representative can accurately assess your needs and factor all necessary information into your quote.

What are the payment methods?

You can pay with cash or check, and there are also credit options available. The business location that you are dealing with will present your options to you.

What material options does Pella offer for window and door replacements?

Pella offers vinyl, fiberglass, and wood. During your consultation, your sales rep will help determine which material best fits your tastes, your home and your needs.

Measuring windows to provide an accurate estimate

How long does the replacement process take?

Your installation date will probably be scheduled four to six weeks after your consultation. The exact date you get will depend on your location, the type of material you purchase, and number of openings in the company's schedule. Your local sales representative can give you the best estimate of how long you will have to wait until you get your new windows.

We hope this article has prepared you for your window consultation. For more information about Pella’s installation process, read about The Pella Promise.

1On a typical home, ENERGY STAR® certified windows can save on average $101 – $583 a year when replacing single-pane windows. Ranges are based on the average savings among homes in modeled cities. Actual savings will vary based on local climate conditions, utility rates, and individual home characteristics. For more information go to: energystar.gov/products/building_products/residential_windows_doors_and_skylights/benefits


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