Name: Samantha Groh
Title: Service Coordinator
How long have you been with Pella? Just under 3 years.
Tell us about your role at Pella. What is your job and what do you do? I am a Service Coordinator at Pella Windows & Doors of Wisconsin. One of the main things I do is take incoming calls from customers and builders. I also order replacement products and schedule appointments for the service technicians.
What is your favorite part about working for Pella? Why? I like the fast-paced work environment and being able to be a part of a great company with exceptional products and service. I appreciate that as we are striving to be the best professionally, there is still a balance and understanding of the importance of family too. This is one of the more family oriented companies I have been able to work for.
If a customer asked you why you chose to work for Pella, what would you say? I wanted to stay in the customer service field while still being able to learn something new. One of my favorite parts about my job is being able to work with the salesmen, the technicians, and the builders to really learn about all the different aspects of the home building process.
Sam with her daughter Peyton!
What is your favorite product the Pella offers its customers and why? I don’t think I have a favorite product, but I like that there are so many different products Pella offers, so customers are able to make their homes unique.
What do you like to do in your free time, especially during the winter months? Most of my free time is spent with my daughter Peyton and my four nephews. I also play on two to three different volleyball teams year-round.