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Job Title Location Job Description
Showroom and Sales Support Specialist 2410 Walden Ave., Cheektowaga, NY 14225

Are you looking for a position providing customer service and sales with the ability to learn about window and door applications and components? The Showroom and Sales Support Specialist will be the first point of contact for Pella-Buffalo showroom customers.

Work schedule will include Monday through Friday and may include occasional or every other Saturdays.

Responsibilities/Accountabilities include the following but not limited to:

Serve as the first point of contact for the PWD-WNY showroom customer. Responsible for understanding customer’s needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella.
Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
Capture traffic leads and appointments.
Answer phone calls and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying.
Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.
Provides administrative support for Outside Sales Representatives and Management.
Extensive work with Salesforce as related to sales appointments, confirmations, reschedules, and cancellations. Ability to troubleshoot scheduling conflicts or bring them to a supervisors’ attention to streamline opportunities.
Follow-up calls with homeowners to confirm appointments and project details.
Become proficient in the use of Salesforce, Microsoft Outlook, all office equipment and processes related to sales operations.
Prepared to open and close the Buffalo Experience Center as needed.

Education/Experience and Skills:

Must have High School Diploma or GED. Associate degree (A.A.) preferred.
One to two years related experience in a customer facing position. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desired but not required - we will train the right individual.
Proficiency with Word, Excel, Outlook and PowerPoint software.
Work collaboratively with PWD-WNY Team Members and Customers.
Energized by meeting and engaging new people. Skilled at relating to and supporting a variety of customers.
Able to work with details, complexity and follow through.
Demonstrates a strong work ethic, responsive to customer needs, willing to be available.

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"Everything involved with this purchase, from setting up the estimate appointment, the initial sales person, the folks who came to double-check the measurements, and the installers was AMAZING!!!!!! Honest answers to my questions, they didn't "bad mouth" any competitors, were all respectful of the age and style of my house - just an excellent experience for me, especially after having had a horrid experience with a roofing company. I highly recommend them to everyone - not the cheapest by far, but definitely the best quality product & installation - at least the crew I had the privilege of dealing with!"

Nancy Weisbeck, Customer

"Pella Windows was a great experience. The staff was very helpful and professional. I love the look the new windows gave my house and I love the windows. Could have gone with a cheaper company but wanted the best I could get and That was Pella."

Kathie Glenn, Customer

"My wife and I had a pretty bad experience with a local window company. After being told by numerous people we gave Pella Windows Buffalo a call. Frank Vito came over and walked us through the steps of purchasing a new front window for our home. He answered every question and was very knowledgeable and beyond professional. Looking at our new beautiful front window through the help of Frank and Pella we quickly forgot about our past bad window experiences. Thanks Frank and thanks Pella."

Mark Phillip, Customer

"I like the quality and selection of the products."

Greg Thuman, Customer

"Excellent product. Work was done on time and to a high level of craftsmanship. Very satisfied customer!"

Jonathan Arbogast, Customer

"As a General Contractor, I look for quality, selection, convenience and customer service when choosing a company to partner with. I have received just that and more from Pella Windows and Doors of WNY. I have been in business for 43 years and have been buying from Pella exclusively for 36. Rich Kirsch has been my rep since day one and is one of the many reasons I’ve partnered with Pella for this long. Having a rep that is so knowledgeable about the product makes my job easier and allows me to service my customers better. Rich is not only well-informed but he is timely, professional and dependable. Customer service aside, Pella’s quality is second-to-none. Most of the work I do is in older buildings and Pella’s wide selection and ability to match product allows me to keep the original character of the buildings while installing new windows and doors. I appreciate their wide range of options from design to color and hardware and that I can depend on Pella for both residential and commercial projects, big or small. I know Pella will always have what I am looking for, that quality, delivery and service will be great and that my rep will always take care of me."

Richard McNamara, General Contractor

"At last! An honest company that does the job in a skilled, professional, organized way! I was extremely happy with the window replacement Pella did in my residence. After a bad experience with a different company, they made the whole process easy. The people installing the windows were highly skilled and always pleasant and respectful. Each person during the process was honest and professional. I had tried a different company thinking they would be cheaper, but the cost ended up about the same and I got more for my money going with Pella. I have plans for future window replacements and Pella will be the first company I call."

Julie Pedro, Customer

"The timeliness of each visit, the honesty of each employee, the skill of the installers, the personalities of the sales rep., the team who did the second measuring, & the installers - all super, super people who were honest & skilled.....etc., etc., etc."

Nancy W., Customer

"Every Pella representative who has entered our home has been professional, knowledgeable of the product, friendly, respectful of my home. The installation team was especially impressive. Thank you for a wonderful experience!"

James T., Customer

"The gentlemen installing our windows and door were so friendly! They understood that I worked nights and did all they could to ensure I could get to bed! No one is ever accommodating to my schedule, so that blew me away! A+++ customer service!"

Andrea W., Customer

??*Based on a 2019 survey of leading window brands among homeowners.