Service

At Your Service
Pella Window Replacement Service

You're buying more than just a window or door. You're getting the experience and service of local Western New York Pella professionals committed to your satisfaction. We’ll do everything we can to make working with us easy and flexible.

Schedule Service

All fields marked with * are required.

Service Information

Describe the problems you are having with each product unit.

Please fill out Quantity, Location, and Description for each product. Three spaces are provided. 

Contact Information

    For help with finding your Pella serial number, click here.

    "Everything involved with this purchase, from setting up the estimate appointment, the initial sales person, the folks who came to double-check the measurements, and the installers was AMAZING!!!!!! Honest answers to my questions, they didn't "bad mouth" any competitors, were all respectful of the age and style of my house - just an excellent experience for me, especially after having had a horrid experience with a roofing company. I highly recommend them to everyone - not the cheapest by far, but definitely the best quality product & installation - at least the crew I had the privilege of dealing with!"

    Nancy Weisbeck, Customer

    "Pella Windows was a great experience. The staff was very helpful and professional. I love the look the new windows gave my house and I love the windows. Could have gone with a cheaper company but wanted the best I could get and That was Pella."

    Kathie Glenn, Customer

    "My wife and I had a pretty bad experience with a local window company. After being told by numerous people we gave Pella Windows Buffalo a call. Frank Vito came over and walked us through the steps of purchasing a new front window for our home. He answered every question and was very knowledgeable and beyond professional. Looking at our new beautiful front window through the help of Frank and Pella we quickly forgot about our past bad window experiences. Thanks Frank and thanks Pella."

    Mark Phillip, Customer

    "I like the quality and selection of the products."

    Greg Thuman, Customer

    "Excellent product. Work was done on time and to a high level of craftsmanship. Very satisfied customer!"

    Jonathan Arbogast, Customer

    "As a General Contractor, I look for quality, selection, convenience and customer service when choosing a company to partner with. I have received just that and more from Pella Windows and Doors of WNY. I have been in business for 43 years and have been buying from Pella exclusively for 36. Rich Kirsch has been my rep since day one and is one of the many reasons I’ve partnered with Pella for this long. Having a rep that is so knowledgeable about the product makes my job easier and allows me to service my customers better. Rich is not only well-informed but he is timely, professional and dependable. Customer service aside, Pella’s quality is second-to-none. Most of the work I do is in older buildings and Pella’s wide selection and ability to match product allows me to keep the original character of the buildings while installing new windows and doors. I appreciate their wide range of options from design to color and hardware and that I can depend on Pella for both residential and commercial projects, big or small. I know Pella will always have what I am looking for, that quality, delivery and service will be great and that my rep will always take care of me."

    Richard McNamara, General Contractor

    "At last! An honest company that does the job in a skilled, professional, organized way! I was extremely happy with the window replacement Pella did in my residence. After a bad experience with a different company, they made the whole process easy. The people installing the windows were highly skilled and always pleasant and respectful. Each person during the process was honest and professional. I had tried a different company thinking they would be cheaper, but the cost ended up about the same and I got more for my money going with Pella. I have plans for future window replacements and Pella will be the first company I call."

    Julie Pedro, Customer

    "The timeliness of each visit, the honesty of each employee, the skill of the installers, the personalities of the sales rep., the team who did the second measuring, & the installers - all super, super people who were honest & skilled.....etc., etc., etc."

    Nancy W., Customer

    "Every Pella representative who has entered our home has been professional, knowledgeable of the product, friendly, respectful of my home. The installation team was especially impressive. Thank you for a wonderful experience!"

    James T., Customer

    "The gentlemen installing our windows and door were so friendly! They understood that I worked nights and did all they could to ensure I could get to bed! No one is ever accommodating to my schedule, so that blew me away! A+++ customer service!"

    Andrea W., Customer
    Pella Care Guarantee

    Pella Care GuaranteeThe Pella Care Guarantee is available exclusively for replacement customers who

    purchase and install Pella products through their local Pella Windows & Doors showroom. The Pella Care Guarantee is not available through other retail stores. Pella Certified

    Installation is just as important as your windows and doors. That’s why we do more than just protect your new products – we also cover the installation.

    Your Pella project is backed by our Pella Care Guarantee – our package of product warranties and installation warranty and service agreement that cover your products and their installation – including labor – for up to 10 years.

    Learn more about our Pella Care Guarantee.

    For our customers who have purchased windows and doors through one of our showrooms and had them installed by one of our Pella team members, you get the confidence of a replacement job done right  The Pella Promise.

    Pella Support

    Pella Window Replacement ServiceGet best-in-class support from Pella. Look up serial numbers, learn more about service visits, register your products, look for replacement parts and more.

    Visit the Pella Support Center.

      Call Now
    • Southtowns Regional Chamber of Commerce Logo
    • Cheektowaga Chamber of Commerce
    • Orchard Park Chamber of Commerce
    • Rochester Home Builders' Association
    • Buffalo Niagara Builders' Association
    • Buffalo Sabres Logo
    • Genesee County Chamber of Commerce
    • BCB Logo

    Inspired Design. Exceptional Detail.

    Get inspiration and upcoming local offers...