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Customer Satisfaction: Fiberglass Entry Door System


Project Scope

  • Type: Home/Residence
  • Industry: Retail
  • Location: Omaha
  • Area of Structure Involved: Entry
  • Door Materials Used: Fiberglass


Customers Scott and Cathy recently purchased a home in need of some updating. Deciding to begin the remodel with the front entry door, they contacted Pella to schedule a consultation session through the website. The very next day, Retail Sales/Project Manager, Debbie Ruhlman, called to set up an appointment in their home.

"She was very knowledgeable and helpful. We never felt rushed or pushed in our decision making. The installers were prompt and friendly upon arrival."

Pella removed the old door and casement and began the installation. We installed a fiberglass entry door system in  a dark mahogany finish and new decorative glass sidelights. When the entry door was completed, every detail of the entire process was reviewed ensuring the satisfaction guarantee and follow up visit, if necessary. Later in the day, Debbie returned to make sure the project met  expectations.

"We would definitely recommend Pella for any new or remodel project!"

Products Used In This Project


About The Author

Retail Replacement Sales

As a retail replacement salesperson, I work directly with home owners on figuring out the best solution when replacing their windows and doors. I enjoy returning to visit my customers once the product is installed to ensure they are exceptionally satisfied with their entire Pella experience.

I have been a Pella professional for nearly 20 years and have been recognized nationally by receiving Pella's President's Club Awars 11 times and am also a member of Pella's elite Kuyper Club. I have also earned Lead Renovator Certification.

I am happily married to my husband, Matt, and am the proud mother of 2 children & grandmother of 5. We live in Lincoln with our dog, Duke. When I’m not helping customers, I enjoy spending my free time doing yard work, fishing, doing home improvement projects and connecting with family and friends. · 402-499-5399

More posts from this author.

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