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Pella Windows & Doors of Omaha and Lincoln receives the 2017 BBB Integrity Award in Metro Omaha

Posted by Greg Boulay on October 20, 2017 in Pella Windows & Doors of Omaha and Lincoln

We couldn’t be more honored that Pella Window & Doors of Omaha and Lincoln has received a special recognition as a 2017 winner of the Better Business Bureau Integrity Award!

About the BBB Integrity Award

According to the Better Business Bureau, the Integrity Awards focus on demonstrated ethical business practices with key stakeholders including customers, employees and community at large, rather than a company’s growth or popularity.

All of the Integrity Award Winners are chosen by an independent panel of judges consisting of metro Omaha business leaders and members of the academic community.

Beliefs & Drivers - Living With Integrity

For CEO Greg Boulay and rest of the leadership team, it starts with the people that make up the organization. With his encouragement, the management team set out in 2008 on a process that defined what kind of company they would be.

Greg Boulay Accepts BBB Integrity Award

After many years of being guided by "doing the right thing," members from each department were gathered to formally answer the questions: Who do you want this company to be? What is most important to us?

Known as the Beliefs and Drivers, they guide everything we do and sets the standard for integrity.

Beliefs are values we recognize as an organization and individually regardless of our industry. Drivers are values designed to be specific to the door and window industry.

Pella Omaha and Lincoln’s Core Beliefs:

  • Our people and their unique talents are valued.
  • Honesty and integrity are an essential part of all transactions.
  • Treat all with dignity and respect.
  • Wellness and healthy lifestyles are important to our success.
  • Positive relationships build loyalty.
  • Profitability ensures survival of the company.
  • Our commitment to continuous improvement gives us a competitive edge.
  • Leaders create value.

Pella Staff at BBB Integrity Awards Ceremony

Pella Omaha and Lincoln’s Drivers:

  • We provide a window and door solution for every opening.
  • Very satisfied customers lead to high customer satisfaction rates for us and helps ensure our continued success.
  • We offer our employees the training and development to achieve personal and professional success.
  • We ensure a safe working environment for all our employees.
  • Value-add services provide us a competitive advantage.
  • Productive improvements are a continuous process.
  • Community involvement and environmental responsibility are important.
  • We are committed to first time completes.

As a result of our core Beliefs and Values, Pella has witnessed the growth in not only our workplace but also the community. Each year, we aim to give back locally through charitable events and projects. Our proudest moments include recently building Lighthouses with the Abide Network and helping to renovate the Lied Lodge. Other meaningful projects involve work with the Omaha Children’s Museum, Habitat for Humanity, Kids Against Hunger and the Omaha Children’s Scholarship Fund.

Thanks to the community, our customers and our team members for helping making this award possible!

About The Author

I bought Pella Windows & Doors of Omaha & Lincoln in 2005 and helped guide the company through the downturn in the housing market in 2006 by focusing on leadership development, process improvement and customer service.

In addition to Pella Omaha, I have also been involved in several other Pella Branch ownership transitions and have assisted new owners with leadership and financial support. I also serve on the Pella Corporate Advisory Board.

Prior to Pella, I spent 23 years in public accounting with 14 of those as a partner with the Lutz and Company, P.C. and in that time participated in rapid growth from roughly 20 professionals to over 100. During my tenure at Lutz I was an audit partner and provided consulting services on strategic planning, mergers and acquisitions, business management, and risk management.

I also served and continue to serve on advisory boards of privately held middle market companies.

I have served on many non-profit boards including: CUES (Christian Urban Education Service) Board Member, Creighton Prep Past Governing Board Chair Executive Committee Board Member, Catholic Charities, Past Treasurer and Board Member; St. Wenceslaus, Past Finance Committee Member; Skutt Catholic High School, Past Board Member.

I have been married to my wife for 40 years and together we have four children and seven grandchildren.

Education: Creighton University – BSBA in Accounting   |   Creighton Prep High School

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