We bought a house built in 1988 that had 4 panel French doors looking out of the kitchen onto the deck out to the back yard. The view was stunning and a big reason we bought the house. However, the doors had no screens, were made before UV shield glass was standard and took up a lot of operational space. After trying to get local providers involved without luck, we contacted Filomena Menezes at Pella. Within a week she was out to the house to discuss our needs. The following week we were being measured and options were discussed.
A few months later, we got the call that our order was being shipped and would be installed. The team was on-site for two full days to prep the opening, assemble the door, place the door into the opening and do the finished carpentry. The results are stunning, and we are extremely pleased with the product, installation, and process. Highly recommended.Calvin L.
I just want to let you know (Filomena), and I hope you will pass my thoughts along, that I was totally happy with my window replacement project from your visit to talk to me about the project and give me an estimate to the installation by Jeff and Alex. I was impressed with Jeff's and Alex's professionalism and their friendly nature. When you can't tell at the end of the day that someone has torn out 4 windows and replaced them, except for seeing the beautiful end result, you know it's a great job. When I have to replace other windows down the road, you can count on me calling Pella.
PS I waited to write this note until we got through the recent heavy rains!!Thomas F.
Pella was great to work with! We had a very large (almost 10 feet) arched door created from scratch, Pella designed it from a picture we showed them and they nailed it! It was not an easy replacement door and they worked to finesse the door to perfection. The craftsmanship and quality is amazing! I cannot thank them enough for their due diligence and making our entry way so beautiful! We WILL be back for the next set of replacement patio doors!Denise
Our salesperson is detailed and very well informed about the process. No unpleasant surprises along the way. The installers are just as nice. The job is started and finished on schedule with the least disturbance to our routine and family life.Ayse
My wife Carole and I are very happy with our new front door. We notice the significant improvement in energy efficiency in keeping our drafts. Additionally, we can't forget to mention your staff that installed the door. They were friendly and efficient. I think they represented your company very well.Tony
The overall experience with the installation of the sliding glass door was great. The two technicians that did the installation were professional, courteous, and completed the job in a very timely manner. They were very knowledgable and informative, and that's why is selected your product over 3 others I investigated.David
My Pella Windows are stunning! The project was a very successful turnkey project from start to finish. Ana Mendes was incredible to work with, so very helpful with her in-depth product knowledge and recommendations. I couldn't have had a more successful window replacement project and Ana was here throughout the initial sales/install and then during her follow-up questions and check-ins. My windows are noticed on the property and I've given Ana's contact information, along with my highest recommendation.Deirdre
Everything was great! The crew was amazing and did an excellent job. We are so happy with how they look and function. Thanks so much!Justine T.
It has been a very pleasant experience working with you [Filomena] choosing and purchasing new windows for my home. My house is a challenge here on the ocean but I have confidence in you and our choices.
I would also appreciate it if you could pass on to management my very positive experience with the installation. I was fortunate enough to have the skilled carpenters, Joe and his son Joe. They did a beautiful job. Their work was masterful and efficient. My home was left spotless and I was stress free during the process. I have faith in their work and I know the windows have an important job to do keeping out the elements in this unpredictable location.
Thank you all, including Pete for making this enormous job (to me) a very good experience.Susan F.
From the moment they showed up, they have been working seamlessly to remove all of the old windows and replace them with the new ones. Each member of your team has gone out of their way to be polite and thoughtful as I have been working from home while they have been completing the installation. When they completed their first day, the place was clean and their progress was amazing... even my neighbor commented on how efficient they all were!
I also wanted to say that the windows are well constructed and gorgeous, they're giving a whole new life to our home! I would highly recommend your team was well as Pella Windows!Kate Fennyery
The installers, Jason and Andrew were very polite and Professional.
They were on time in the morning; introduced themselves & started on the project; explaining that Pam was coordinating the delivery of window materials from Fall River warehouse to installation address; everything went smoothly, materials delivery was made quickly; and again everything went great. I was very impressed by the professional coordinated manner in which the installers worked together and how at each state the work was clean and precise.
We are very happy with the Pella windows. We are very happy & satisfied with the process from your visit; the ordering of our windows; the scheduling of installation with pam and with final installation. Thank you.Steven Aten
Always have a great experience with my Pella professionals. Very knowledgeable, friendly and I walk away feeling like I made the right choice. I would recommend their products and installers' process.John Giannattasio
Extremely knowledgeable and honest, and just as important, accessible when questions arise! perfect product for our area with so many ways to make it fit my needs. Highly recommend taking with Dave!Tommy Barone
The 24 windows and two doors we purchased look great! Bob S. [had] done an excelled job of looking after us throughout the whole process and the install team of Chris D and his guys were neat, clean, did a first class installation and finished ahead of schedule! We feel they went above and beyond, so my wife and I are extremely pleased with the whole experience and install!Steve Hall
We love our new casement windows that replaced 95 year old steel casements, the house feels so updated and it's nice being able to actually open the windows. Installation crew was excellent and left the house spotlessly clean each day.Chris G.
Pella replaced all the windows and a sliding door for our newly purchased house. The windows and doors were designed to our liking and the qualify of product fit our budget just right. The installation team (Kyle and Stan) were prompt to work every day and asked with rooms we preferred to have them start on. That was very helpful since we have 2 young children and had to work around nap times. They also kept the work area very clean after removal and install. Would definitely recommend for anyone that want beautiful windows in there home.Matthew O'Connell
Vinny Cannamela did a great job informing us about Pella Sliding Door products. The sales profess was efficient and complete. I really appreciated the pre-installation visit to preview our sliding door replacement, so that we could ask specific questions regarding our house. Lastly, the installation team did a quality job installing our door and insured we were satisfied.Steven Emery
From sales to install - Pella is pro. They replaced old windows in Newport. The new install still has the shape of the old ...perfect fit. Not only do the windows look beautiful, but they seal tight leaving zero draft and ...surprisingly Quiet. [Thanks] Pella. Will be a repeat customer.Marya Withers
Pella did an excellent job installing our bay window. It was a custom job, complicated, and required ingenuity and creativity from the carpenter, who did not disappoint. He and his team did an excellent job, were friendly and professional, and left the work area tidy. Since this window ultimately took several weeks to finish (weather), this was important. There was also never a day when the space was left open to the elements or boarded up. This window cost more than we hoped, but it is beautiful, and was installed with great effort and expertise, so well worth it.Barbara B.