Top questions to ask window installers

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Questions to ask your window installer

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Getting the right windows for your home is a matter of smart shopping and making the decision to invest in the overall quality and aesthetic appeal of your home. However the decisions don’t end with choosing your window type. Even with the best quality window, your end result could still be sub-par without proper installation.

Shoddy or inexperienced construction, higher than expected fees, and constantly extended timelines can all become realities if you are not careful. So if you want to ensure that you get the most for your money it is important to know what questions to ask window installers.

What does it cost to have windows installed?

How much experience does your window installer have?

It seems like common sense, however there are a few specific fees that are important to keep in mind before beginning the installation process. First, ask your installer if they charge for an estimate. If they do, it is not necessarily a deal-breaker, but just an important piece of information to keep in mind in the overall picture. It is also smart to check and see if the window contractor handles interior and exterior trim and finishes as part of the installation package or if you will need to find someone else to handle that task or plan to spend the following weekend on the project. Finally, make sure to ask about the contractor’s payment terms—how long you have to pay and in what form? While it may seem like a small detail at the start of a project, asking early can save headaches later on.

Cost Checklist:

  • Is there a fee for the estimate?
  • Will the installer handle exterior trim? Interior trim?
  • What are the installer's payment terms?

How much experience do you have?

How long will window installation take?

It is a great idea to ask your window installer about their past experience, since this can be one factor that could justify a higher rate. In general you may expect to pay a little extra for years of experience and quality references. However it can be fairly simple to do a bit of your own research to validate the installer’s claims.

Ask to see examples of their previous work, and in person if possible. Quality installation contractors should have references and examples of their previous projects. If you are evaluating an installer based on a referral from a friend or neighbor, ask to get a closer look at the project.

Check online review sites like Yelp or Angie’s List to see what their past customers have to say. If they are a bigger business, chances are you will be able to find more than one helpful review here.

Finally, make sure you know who specifically in the company will be handling the installation. Contractors will either have their own crew or will work with subcontractors. Make sure to ask questions regarding the crew members designated for your installation - is the person you are speaking with the salesman or the employee who will be completing the work?

Experience Checklist

  • How long has the installer been in business?
  • Can you see examples of past work?
  • Who will be present during installation?
  • Remember to check review sites like Yelp or Angie's List.

How long does it take to replace a window? How about ten?

How long does window installation take?

You’ll need a clear idea of the timeline for the installation process in order to accommodate your own schedule - and be sure to ask how the timeline could be impacted by changes in the weather. You’ll want to make sure that your contractor has a clear idea of the project scope and timeline before beginning. Avoid window installers who give too vague of a time estimate. This is especially true for larger projects, since a poorly planned window installation can put a major strain on your home life.

When looking at timelines, be sure to ask questions surrounding common installation day concerns. How will the installer protect your home interior and exterior while working? How will they clean this work area after they have completed the project? Will you need to be present in the home while installation is taking place?

Timeline Checklist:

  • How long will the installation take?
  • How might weather impact the timeline?
  • How will your home be protected (inside and out) during installation?
  • Do you need to be present during installation?

Look for contractors who are willing and able to walk you through all the steps of the process and keep you informed of the status throughout the project. This shows that they are knowledgeable, but also that they will be good communicators as the project continues.

By working with a Pella Installation Expert, you can expect:

Careful preparation.

Upon arrival, your installation team will:

  • Park where it’s convenient for you.
  • Clearly display their Pella identification.
  • Review the installation plan with you.
  • Cover their work area with drop cloths to protect your space.

Expert installation.

Using Pella’s exclusive installation methods, your replacement team will:

  • Install your windows and doors in almost any weather.
  • Contain their work area so there’s little to no disruption to your home.
  • Update you on the status of the job throughout the day.

Thoughtful cleanup.

Your team will take extra steps to respect your home, like:

  • Cleaning up after themselves, leaving their work area cleaner than it was when they arrived.
  • Hauling away your old windows and doors.
  • Showing you how to operate your new windows and doors.
  • Finishing your job in as little as a day, in many cases, so you can enjoy your beautiful new view sooner rather than later.
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